Standard Bank

My husband made a deposit at the ATM yesterday to a regular account..1st time: sorry ...something went wrong... went to a employee to rather help him and the transaction went through... now on his statement...3 PAYMENTS WENT THROUGH!!. Went back immediately...asked for the transactions to be reversed..sorry... will have to ask the recipient of payment to do it.. I was furious and said there is no way this person can go to a bank now..then he sais pay R190 and then it will be resolved in 2 or 3 days..We are pensioners...and so much money went through in one go... we refused...there was hundreds of people sitting and standing ..it was apparently Sassa payouts for the elderly. With covid and the heighten risks we were not prepared to stand for hours to get this resolved.. I feel it is not right for a client to pay for a mistake the bank made. I am actually very very angry.