Standard Bank

The above rating should allow for a minus. The level of service from Standard Bank (deceased estates department) is beyond atrocious. I really wish that the people who work there could READ and UNDERSTAND simple questions. Perhaps they are trained to pass the buck. To add insult to injury , they advise that their portal is off line (has been for the last two months) and that all inquiries should be mailed to an email address that isnt monitored. One could understand that with the recent "Covid " situation, not all staff are fully conversant with working from home, but surley, by now, be still able to do a days work. Its been two months and still no reply. The web site has an afterhours and emergency number that never gets answered. I,ve asked - four times - now for someone to contact me , still waiting. I have receive better service from badly run governments. Perhaps they dont employ enough supervisors. Hopefully this situation will change - I will wait another two months or so. They have moved me , however, not in the direction that I wanted.