STANDARD BANK ****

I am writing to express my dissatisfaction with the handling of my unresolved query when i was ****med of R4900.00 and to date received no response. As a loyal customer of Standard Bank for more than 40 years, i always appreciated the high level of service provided which makes my current experience utterly disappointing. To date I submitted all documents required, send various e-mails and even took off from work to go the the bank to do follow-ups. Despite me efforts to have this matter resolved I have not received a satisfactory resolution or any updates, which left me feeling undervalued as a long term customer. I request that you investigate this matter and provide me with an prompt and effective resolution. I believe my loyalty to Standard Bank over the past four decades warrants a more effective response to my concerns. I believe the DIGITAL ***** WARRANTY FUND is there to assist loyal customers. Hope to hear from you soon. NB I am on the brink of retirement and certainly do not trust STANDARD bank with my retirement investments.