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Nhlakanipho N

1 reviews | Active since Jul 2019

20 Jul 2019, 18:13

Standard bank

I'm so disappointed with a recent service receive from Standard bank, January I lost my job and I asked for payment holiday on my home loan and car finance of which they were so very accommodating and I was surprised with the service and I started recommending to family and friends.

I was so lucky that in few much on searching for another job I found it but unfortunately it wasn't paying as much as my previous job. I that app**** for debt review because I still needed a shelter and car to do the job. I also wanted to continue paying my debt since I knew I've been paying on time before i loose my job. The fact that my budget was too tight i had to tried to change my life style so that i can pay all what it i call basic needs of life

i approach debt counsellor to negotiate on my behalf with the bank and they declined my requested and my debt counsellor submitted a proposal which was turned down. they wanted the full instalment and they said they've removed my account under debt review because on defaulting from my debt counsellor, of which i don't understand how did my debt councillor default on the proposal because my debt counsellor said they waiting for court date which taking long and he doesn't understand why and also the banks knows that first 3 months they' won't get paid because debt counsellor needs to cover legal cost,

Now standard bank they want repossess my car and house of which i don't want to loose it at the same time i don't want refuse with it but i don't want to have judgment under my name because i'm still searching for another job which will put my financial status back on track.

Standard bank said no ways they can put my account under debt review all i need is to pay otherwise they repossessing everything, i left confused and not sure what to do because i believe what they should have done is to advise me if my debt counsellor is not complying.

At the moment they no giving any assistance all they want is their money and i told them i don't mind paying but at the moment i need to place under debt review and given an opportunity to pay lower instalment, i even asked to deal with them directly if debt counsellor is not work and they said i need to do debt review via debt counsellor which left me confused on what they want.

if they won't reinstate me on debt review why must i go back to the debt counsellor knowing exactly they've rejected my proposal.

Beside me loosing my job cost of leaving in SA is too high and things like this that are causing depressing and leads to suicide because people like me who want to leave and honest life are big rejected by banks specifically standard bank.

all i need to standard bank allow me to be put under debt review so that i can pay them. i feel like they are the bank who doesn't care about people but want to kick me when I'm down already.

I'm the only one working at home, I've cut my spending so that i can afford lowe installment under debt review.

Standard bank please help me what must i do know to get assistance from you to accept proposal from debt counsellor

Please call me

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Replies (1)
Standard Bank
Standard Bank's reply21 Jul 2019, 03:33
Official
Hello Nhlakanipho   Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Muhammed Asvat Complaint Resolution Centre
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