Standard Bank

I just want to share with everyone the Pathetic service you get in South Africa from Standard bank.I appleid on the 15th April for n second bond on my current home loan,in meanwhile i been in contact with them on my own expenses and ask them if all is in order and every time you speak to a diffrent consultant with diffrent stories,I mailed all documents to them but it is one excuse on another.I realy would not advise any one to do bussiness with them,no feedback from them,you hold around 30 minutes on tele phone before some picks up and the there is the incompentence no one knows what to do. Standard bank a big no no no no a disgrace.