standard bank

I try to pay my credit card the amount was bounce back on the 18 March 2019 i receive a call that i need to to pay it i explain that the amount was bount back due to fica number so the consultant ask to debit the money in my account as i inform her i will go send proof of payment on sartuday as i did before the one i had was not exceptected so so she said she will take the money in my account as i promise i will send payment after sending the wanted proof of residend but she said its ok she will debit it in my acount, when i check on my internet banking the amount was deducted and the was and extra fee that was taken without my concern i try to call them yesterday was send to pillar to post i waited for 80 minute i talk to Angel she said she is still busy with her manager would call me back till today i didnt receive any call from Angel as i waited for long minute on the phone