Standard bank

I am extremely unhappy with the situation I have had the same unresolved issues for almost a year I keep being told they looking into it , I am now sitting in standard bank for almost 30 minutes the gentleman who knew I was waiting for help just to get an update has taken his hour lunch without informing me , I now sit waiting till he gets back from lunch instead of just giving me the answer I came looking for ..... no I stead knows I'm here has spoken to me and tells me to wait for him then takes his hour lunch .this is the second time in a week I have been here to fix this issue ... disgusting service for the pass year from standard bank