1 reviews | Active since Feb 2019
Standard Bank
Kindly investigate Telkom. Cell phone banking is supposed to be free, no airtime required. Since I went on the Telkom network in Jan, I have been unable to log onto to cell phone banking. it says I have insufficient funds for this session. Telkom is stipulating that in order for me to access my cell phone banking I need airtime or I need to increase my spend limit. NB on my current contract with Telkom im not allowed to buy load airtime I have to increase my spend limit which gets added onto my bill at the month end. sp they are limiting clients to use cell phone banking provided they pay to with Telkom to access the service. Standard Bank has indicated that cell phone banking is supposed to be free. please investigate Telkom and sort out this mess.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***