Standard Bank

I am extremely upset and appauled by the service that i recieved from a standard bank employee by the name of Ronnie Hlatshwayo, who i assume is at a call center for vehicle finance, his work number is ********** . He has the worst attitude dealing with customers, and is very rude. I was trying to make arrangements for my dad to repay the residual for his car, my dad suffered a stroke and is in no capacity to handle his own affairs so i am assisting. First of all, Ronnie sent me an email that had a mistake, and i returned it to him letting him know that we cannot sign it. That was HIS mistake, and he did not fo as he promised, which was to fix the mistake and resend the the form. Instead he kept calling my dad, who i had clearly explained is sick, he kept harrassing him with phonecalls which he could not answer. When i call him(Ronnie)back, he tells me that i have no business talking to him because i am a third party. He says this with the worst attitude i have ever encountered. So i am assuming if you are a Standard bank client you must be in your death bed and still be handling your own issues? If you are a standard bank client you must be subjected to such? I am disgusted to say the least. If this is the way you treat your clients!!!