PZ
Patricia Z
1 reviews | Active since May 2016
13 Nov 2018, 09:28
Standard Bank
I had a credit card with Std bank for +- 10 years, and when I was settling it this year I requested it to be closed, i was advised that I also had a garage card linked to it, which I have never app**** for and i was charged for it every month for all these years, and I requested for a copy of my contract as I know i never sign up for it, a call was logged for my request in August 2018 and till today its still not resolved, I have to call to follow up, I get different consultants and non of them they were helpful, This is my Service request No : ********** 316.
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Standard Bank's replyOfficial
13 Nov 2018, 13:19Dear Patricia Zwane
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply13 Nov 2018, 13:19
Official
Dear Patricia Zwane
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***