JM
Julian M
1 reviews | Active since Nov 2018
05 Nov 2018, 12:17
Standard Bank
On Saturday, the 3 Nov, a ********** debit order with through my account. I went into the branch to stop this and reverse it. They did. Did you know that debit orders below R100 does not need Authorization to go through. If you put in a stop payment against this order the bank wants to charge you a fee. So, you are not just getting ****** by a *********, but by the bank as well. Is your money really save from the bank. I called the bank this morning and they say they can not do anything about it. They act as if I gave my details out.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
05 Nov 2018, 13:41Dear Julian Moodley
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply05 Nov 2018, 13:41
Official
Dear Julian Moodley
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
JM
Julian M's updateReviewer Update
13 Nov 2018, 12:54I received and email from Standard Bank with regards to my complaint. According to Standard Bank, they can not guarantee that your money is safe. What , we are paying them for this service and they can not guarantee this. What the flip am I using the Bank for. Extremely poor response from standard bank. I no longer trust this Bank.
JM
Julian M's update13 Nov 2018, 12:54
Reviewer Update
I received and email from Standard Bank with regards to my complaint. According to Standard Bank, they can not guarantee that your money is safe. What , we are paying them for this service and they can not guarantee this. What the flip am I using the Bank for. Extremely poor response from standard bank. I no longer trust this Bank.