1 reviews | Active since May 2017

24 Aug 2018, 05:38

Standard bank

My name is Thandiwe. I am very very unhappy with services at Standard Bank at this point. I was offered a cheque card years ago and had I known what I know now i wouldn't have changed my card. I have used a normal standard bank blue card and upon payment of my purchases the transactions would go through immediately. Standard bank cheque card instead send me a notification of my payment with avail. balance all the time after purchase. This month I just found out that I am charged R390 in bank charges due to standard bank delayed transactions that took place with available funds in my account to my knowledge and when asking the bank I am advised because they cleared late. I am very unhappy as I dont see how standard bank systems delayed are meant to affect out pockets. Right this moment I wish to change banks a lot has happened with this bank. The employees have attitude even worse. I am not happy with the R390 AT ALL. PLEASE RESOLVE THIS.

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Replies (1)
Standard Bank
Standard Bank's reply24 Aug 2018, 10:37
Official

Dear Thandiwe Paulinah

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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