Standard Bank

I recently app**** for a credit card online& as soon as that was done a standard bank consultant called me and went through the entire process with me ,I was asked to email my documents such as proof of address,Bank statements&Payslips. I was at a standard bank branch and so a standard bank employee sent all my documents . I was given an amount of R9700 on credit and he went through the application and he asked plenty questions he then informed me that I would need to fetch my card so I informed them that my card should be delivered to Standard bank @ Springs mall. Today I went to the bank and they informed me that they cannot pick up anything on my name and put me through the call center the guys said the same thing and I was then given a email address to send a message about what happened and they were of no help.They making me run in circles. I was even thinking of switching over to them yet with their unprofessional behaviour I'm lucky I didn't. They are very unprofessional and they are of no help.