AW
Aftan W

1 reviews | Active since Oct 2017

16 Jul 2018, 18:32

Standard bank

I have been back and forth with the call cente since the 7th july and still my query has not been resolved. I was harassed about 5 times a day from the call centre want to make an arrangement when i told each one of them that i was querying the issue. They so quick to call when they say you owe them money yet a week has gone by and no one has called me to resolve the issue.

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Replies (2)
Standard Bank
Standard Bank's reply17 Jul 2018, 03:19
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply19 Jul 2018, 14:30
Official

Dear Aftan Wynfors

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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