Standard Bank

I made contact with Standard Bank ***** division ***** line within 5 minutes of suspecting a ********** transaction on my credit card. They confirmed twice that the amount will not be going off my account. Two days later it however did go off. Ontheir website they clearly states “If a customer disputes a transaction on their card due to *****, a chargeback can be app****. This means that the merchant’s account will be debited with the same amount that was originally credited from the client’s account.”. However, each time I made contact with them they indicated that it is our own loss" If anyone else experience a similar experience you are more than welcome to make contact with me as I have also informed Carte Blanche as well as the Banking Onbudsman. I would like to go further with this case.