PM
Patrick M

1 reviews | Active since Jul 2012

09 May 2018, 13:16

Standard Bank

Since 5 Feb 2018 until now Standard Bank has still not updated my ITC records, all my debt was settled and I did receive payed up letters, but they have not updated the ITC, there is a account number reflecting on ITC from Standard Bank that I never had and the format of the account number does not correspond with any of my previous account I have had with Standard Bank. I just lost a option to purchase a house due to Standard Bank.

Thank You Standard Bank. this is why I left you many years ago and joined FNB

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Replies (2)
Standard Bank
Standard Bank's reply09 May 2018, 14:46
Official

Dear Patrick

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply09 May 2018, 14:47
Official

Dear Patrick

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***