***** Standard Bank

On the 17th April 25, our bank account was *****ulently ****med. Standard Bank ***** dept was contacted, affidavits and supporting information was given to them.

We're now over 2 months in and all we're told is they are investigating with Capitec Bank and Discovery Bank. If we become too persistent with our emails in following up, we get automated responses. There is no doubt that this ***** occurred within Standard Bank itself. We're being stonewalled...with apologies for the inconvenience. We as customers never opted to do our own banking. Banks have changed the model, closed branches, instituted Banking apps and provide customer service numbers that take an eternity to be answered. What we have noted, with our situation, as with other complaints I've seen.... moneys find their way to Capitec Bank (we also have Discovery Bank in the mix in our instance). How on earth are we to trust Standard Bank to safeguard our hard-earned money when their security to do so, seems severely compromised or wholly insufficient? This is retrenchment funds that were taken.... Standard Bank couldn't seem to care less.