Standard Bank

Very angry. Swiped my card on Friday the 20th April 2018. The card showed declined. After to attempts drew cash to pay. Pick & Pay informed me that this happens and that it normally reverse itself. On Monday 23 Apr 2018 we went to our bank Standard bank and got a statement that Pick & Pay wanted. Arriving at Pick & Pay we were told they will sort it out. This morning Pick & Pay phoned and said we must collect a letter from their head office and take it to our bank that must do a reversal. Went to the bank and told us that it did go through ,they can't reverse it and Pick & Pay says they can not either as it did not go through their bank. 4 Day's later with no money and nobody takes responsibility. R2107.00 is now just hanging in the air. So unprofessional.