Standard Bank

It has been so long since I had my current card in my hand. You guys issued me a second card that was faulty with the chip. I went to Salt River Standard Bank (now closed down, yes, that's how long ago it was) to get a new card with no charge. I waited months, no calls no voicemail's to let me know my car had arrived. OK, so I leave it, I transfer my money to my wife's account etc and make use of it there. I eventually get fed up and go to Canal Walk Standard Bank, I explain my situation to the consultant, she orders me a new card and i tell her to email and sms me, in case the sms dont come through because I cant answer my phone at work. Im sure your staff can't answer their phone in the Bank too. She also fails to tell me that she is deducting R150.00 for a temp card. OK, so I leave it, i don't make an issue. I wait months and months again and still no answer. This is the point I lose complete faith, and just give up all hope in Standard bank. I pay a monthly service fee, but cannot get a service. Nobody bothered to follow up, or even send me an email like I requested. I call your card call centre one day and they tell me I cant make use of certain gold card features because I'm under debt review. Nobody told me about this...I lodge a hello-peter complaint about this, and guess what? No response, no email, no sms, no vm. The only thing a get from Standard Bank is bank charges for all the times I have to do cash sends and transfer my money to my wife's account so I can use my money. Is this right? Why should bare the brunt? I paying this effing charges, and all you people will say when you eventually email me in the next 8 months, is, sorry...I live on a big farm, and on this farm, there are 7 houses, with seven families and they are all my family, and they all with SBSA. I wonder what they would think If i told them about this...