Standard bank

Standard bank instant money service is the worst there is. For the past two months I have experienced nothing but problems. The first time I went to draw an instant money voucher the amount was deducted but I never received the cash. It took them a week to resolve the matter. Then the second time someone sent an instant money voucher I went to withdraw it and the keypad on the ATM jammed ending up in the pin being incorrect, I then tried it again and it gave a message saying that the pin is blocked. I never received any feedback from standard bank this time, the sender called standard bank and had the matter resolved. The third time I was sent an instant money voucher I never received an SMS with the voucher number, but had already received the pin from the sender. I then dialled the USSD code for standard bank and the shelf help service showed I had an unredeemed voucher. When I selected to redeem it the funds were transferred to my instant money wallet . It then gave me an option to withdraw. I selected to withdraw and it it asked me the amount I wanted to draw. When I entered the amount sent to me it said insufficient funds available. I then selected the to return to the previous page on the USSD and R6 was deducted from the amount sent, this not allowing me to withdraw the full amount sent. The last matter happened on Thursday the 7th of September and to this day the 12th September I am still waiting for the matter to be resolved. I have never had such terrible service from any of the other banks