JD
Jaco D
1 reviews | Active since Nov 2021
11 Nov 2021, 12:53
Standard bank
I'm having difficulty getting my money back from Standard Bank after attempting to draw money from the ATM. Because of loadshedding my transaction was cancelled but I did not receive the money. I went to the local branch in Randfontein where I was assured it will be resolved. nearly one week later, I still have not received the call I was promised. Is this the type of service you actually offer?
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Replies (2)
Standard Bank's replyOfficial
11 Nov 2021, 13:43Dear Jaco D
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply11 Nov 2021, 13:43
Official
Dear Jaco D
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's replyOfficial
19 Nov 2021, 14:47Dear Jaco D
Thank you for allowing us the opportunity to look into your matter.
Another email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
Another email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Standard Bank's reply19 Nov 2021, 14:47
Official
Dear Jaco D
Thank you for allowing us the opportunity to look into your matter.
Another email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
Another email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
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