CW
Cameron W

1 reviews | Active since Jun 2011

18 Aug 2025, 09:44

Standard Bank ***********.

Standard banks new internet banking site is a joke. Actions which used to take 1 click to achieve now take 4 or 5. You're unable to pay an existing beneficiary from the new site, who ships a new version without the most important feature working? The app is also a disaster. Requiring access to the user's phone calls to use a banking app is ridiculous and no, you don't "need that for security", *******. Your customers don't care about a pretty new UI if it means that their experience using the site is worse. You're out of touch and making very bad decisions.

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Replies (1)
Standard Bank
Standard Bank's reply18 Aug 2025, 10:49
Official
Dear Cameron, 
 Thank you for reaching out to us for assistance. We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time. 

Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you. 

Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated. 

Kindest regards, 
Standard Bank Hello Peter Team
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