Standard bank

Item: Standard Bank
Rating: 1
Author: Damaleen R

Worst bank ever!! A transaction went off my daughters account but it never went through at the merchant. The merchant try to help us and I phoned the Call Centre and it is now 2 months already from date of the purchase and Standard bank has still not paid back her money. It is unacceptable!!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

10 Jun 2021, 03:01

Hello Damaleen

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply10 Jun 2021, 03:01

Official

Hello Damaleen

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Damaleen R's updateReviewer Update

11 Jun 2021, 10:28

Again no reply, no feedback!!! Seriously!!!!! I am losing interest on that amount and you just don't care!!!!!! Unacceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Damaleen R's update11 Jun 2021, 10:28

Reviewer Update

Again no reply, no feedback!!! Seriously!!!!! I am losing interest on that amount and you just don't care!!!!!! Unacceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!