Hellopeter
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LN
Lillian N

1 reviews | Active since Jul 2024

22 Jul 2024, 08:38

Standard Bank

My case number is *** I opened this case on the 1/7/2024. Fo the last 10 days I have been told that i would be refunded the money dure to a *****ulent case. Every time I call and hold for over an hour am told that the case is closed and they are just waiting for some other department to approve the refund. Yet it never happens. The team from Hellopeter has now called me and told me its sorted. I still don't have my money. I cannot believe such incompetence can come from Standard Bank . I keep being told that I will see the money refunded--amazing that this is still not done

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Replies (5)
Standard Bank
Standard Bank's reply22 Jul 2024, 08:41
Official
Hi Lillian

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
LN
Lillian N's update22 Jul 2024, 08:42
Reviewer Update
I have been told this same story for 3 weeks now
LN
Lillian N's update25 Jul 2024, 08:19
Reviewer Update
So today is day 25 and someone is yet to come back to me. To date nobody has contacted me. I keep receiving a message that it will be resolved, and someone will get back to me. I simply cannot understand such incompetence. Is Standard Bank just a bank that gives false promises? Surely SOMEONE can pick up the phone and call me and give me a date of when I will receive my money. How can you give me the fees back but not the actual money? I do not understand how a simple query cannot get resolved. I am given an e mal to contact and that person never responds either. If I try calling, I am put on hold for over an hour. How does a bank like this operate? I am sure I will receive an automated reply once again that my query is being resolved! One the 4 occasions I did get through on the phone, I was actually told that I would never have to call in again as the query is sorted and my money would reflect.......that was 2 weeks ago--what a joke!!!
Standard Bank
Standard Bank's reply25 Jul 2024, 08:29
Official
Hi Lillian

Thank you for bringing this issue to our attention. 
 
 As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 
 
 We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 
 
 Kindest regards, 
 Standard Bank Hello Peter Team 
 ***
Standard Bank
Standard Bank's reply25 Jul 2024, 14:43
Official
Hi Lillian

Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team
***