CD
Cedric D

1 reviews | Active since Apr 2014

01 Nov 2020, 11:27

Standard Bank

I've been banking with Standard Bank for more than three decades. I hardly, if i can think about it, had any heavy issues with the financial institute. However, what bothered me lately is the removing of their atms in the Genadendal and Greyton area. I was spending some time at my holiday home in Genadendal recently and ran out of cash. So, I sped down to the atm in Strydom street and to my dismay discovered the Standard Bank atm is gone. So, off I went to Greyton with the hope i'll find one there but to no avail. The atm in one of the shops in the town was gone. It led to me being forced to use an atm from another bank. WHen checking my bank statement I was shocked to see the R 10.00 charge fee on top of the amount I withdrew. Totally unexceptable and during the covid19 pandemic period. No exemptions or consideration for, and here i'm just not referring to myself, for the poor clients of the area who have been banking with Standard for years to be knocked with such withdraw charges. I know the banks have knew innovations with online banking and all but the normal client still need hard cash for whatever reason. So, in closing I hope Standard Bank take cognizance of this and reinstate an atm for the convenience of the clients in the Genadendal/Greyton region as the closest one is in Caledon which is 30km away.

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Replies (2)
Standard Bank
Standard Bank's reply02 Nov 2020, 06:47
Official
Hello Cedric
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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*** (fax)
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CD
Cedric D's update11 Nov 2020, 20:52
Reviewer Update

I acknowledged your reply dated the 02 Nov 2020 and I'm thankful for the prompt response.
However, I am interested to know whether this matter regarding the removal of the Standard Bank atms has been urgently addressed as mentioned, and if so, is there a time frame to resolve this matter in order to alleviate duress cause to your clients.
I thank you!