Standard Bank

Hi Standard bank,

The consultant assisting me is not well and off duty however yesterday i was supposed to receive an email from the escalation office but nothing came through. We are going to week number 4 now and still failing to get what i needed from you .Please see email below which shows that i was meant to receive an email which never came through.Does this mean that if she is not in this issue that was escalated a lot of times will only be attended to when she is back?I am really getting frustrated as a customer who still wants to remain with you as her service provider.

Hay Melody.

Please see below response from our escalations department, will also make sure to call you later today to check if you have received the email.

Good day

Kindly be advised everything looks fine on the system, we did refer to the product owner will provide feedback once feedback has been received