LW
Louis W

1 reviews | Active since Mar 2018

02 Sept 2022, 16:08

Standard Bank

We got a speed point machine for our business, the beginning of July. Everything kicked off with a bang and we were impressed.

But from there........we have NO assistance from the Crossing Branch in Nelspruit. We sent and received several e-mails, visited the branch, many phone calls, but our problems are still not resolved. We are supposed to do other functions with the speed point and there are some card transactions that do not appear on our bank statement,

The level of professional service from Standard Bank Crossing in Nelspruit is really poor. I wonder if it was the correct decision to open a Standard Bank account,

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Replies (1)
Standard Bank
Standard Bank's reply02 Sept 2022, 16:25
Official
Good day Louis

This is not the level of service we strive for. We understand your frustration and would like to help. 

We can assure you that your matter is now in the right hands. 

Our team will investigate and get back to you as soon as we receive feedback.

Kind regards 

Standard Bank Help Centre 
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