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Nosicelo K

1 reviews | Active since Jul 2017

14 Jul 2017, 16:43

Standard bank

<p>My husband and I had a home loan with standard Bank, we bought a vacant stand at vaalouwer estate in vanderbijlpark. When he passed on i paid it up in November 2012. Before that std bank was calling me every single day asking me to make a payment or else they will put me on credit bureau and I wasn't working. In 2012 I managed to pay the whole amount. And after i paid the phone calls stopped, no one contacted me. Last month when I went to the bank to ask for a title deed, they told me I'm owing R54 000 , and when they check in legal department within standard bank they say its paid up I'm not owing. Now they told me that they will investigate this matter and come back to me and until today I have not heard from them and it is over a month now. I'm not happy with this treatment as I need the title deed urgently. </p>

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Replies (2)
Standard Bank
Standard Bank's reply17 Jul 2017, 13:39
Official

Dear Nosicelo Khanyezi

Thank you for your posting.

I refer to my email communication and can confirm that I am attending to this matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply20 Jul 2017, 11:25
Official

Dear Nosicelo Khanyezi

Thank you once again for your posting.

I refer to my email communication and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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