1 reviews | Active since Nov 2016

14 Jun 2017, 12:48

Standard bank

<p>My 93y/o mom wanted to revise her will after the death of my brother in Apr 2017 and Dad in Aug 2016</p> <p>I arranged for a financial planner to come to the house in the beginning of May.</p> <p>It is now 14 June and no amended will has been forthcoming.</p> <p>Our worry is that she could pass away at any moment and the old joint will still be in effect.</p> <p>This is not the service we expected from Standard Bank where they have been clients since the 1940s</p> <p>I have contacted the planner who advised that will was returned to their HO as it waa incorrect.</p> <p>Nobody has the courtesy to keep my mom or myself in the loop.</p> <p> </p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply15 Jun 2017, 07:33
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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