Standard Bank - 1/10

Standard Bank Estates in Cape Town is currently managing a deceased estate of a close family member. What should have taken a year, has taken well over 18 months and between Standard Bank and the Master, error after error has been made. To get answers or communication from Standard Bank has been very difficult. The complaints line has elicited no response and to speak to a supervisor in the Cape Town Estates department impossible. Does Standard Bank realise that a deceased estate is very important in the lives of the relevant family, significantly more so than ordinary banking? I don't think so. I give their service 1/ 10 - in fact they should charge us zero for the terrible management of this matter. I closed all my Standard Bank accounts (personal and business) about 5 years ago, considering my family has banked with Standard Bank for over 100 years, that's a shame. There must be 1000's like me out there. This is a business in serious decline it seems.