ZN
Zanele N

1 reviews | Active since Sept 2014

07 Mar 2017, 14:51

Standard bank

<p>I have a Access account with standard bank .everymonth an amount of R79.00 is debited from my account twice and i don't even get notification i mst check my bank account in order to see de transaction.When I call the call centre they always have high call volumes and the end up disconnecting the line its not the first time I complain..i even went to de branch before to get assistance. CAN YOU PLS REVERSE ALL THE R79.00 DEBITED BY SAGE5 FORM MY ACC.THE LATEST TRANSACTION WAS TODAY and get a consultant to call me back immediately.my mobile number ********** 673 zanele</p>

0
Replies (3)
Standard Bank
Standard Bank's reply08 Mar 2017, 08:48
Official

Thank you for your posting on Hello Peter.

We apologise for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply09 Mar 2017, 10:33
Official

Thank you for allowing us the opportunity to look into your matter.

As per our discussion today 09 March 2017, I trust you are satisfied with the final outcome.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***

Standard Bank
Standard Bank's reply09 Mar 2017, 10:33
Official

Thank you for allowing us the opportunity to look into your matter.

As per our discussion today 09 March 2017, I trust you are satisfied with the final outcome.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***