1 reviews | Active since Apr 2016
Standard bank
<p>I went to Standard bank branch klerksdorp to stop debit orders gping off my account as I went under debt review with debtsafe and they informed me this is what I need to do. I spoke to Vuyiseka Xungu. She informed me it is better to close my account as the debit orders will then not be able to go off from that account any longer. The account also has an overdraft which she called another section of the branch for payment arrangements for that overdraft. It was arranged at R100,00 pm. Now I am sitting with R1700+ over the overdraft limit that I must pay! Because account is still active? She took my card broke it in half infront of me I tried logging into my account it does not exist anymore. (On my side) but apprently it does on standard bank side. I am upset as I don't have money falling out of the air to pay that overdraft that is over the limit and I see this as not being my fault! It was explained no debit order will continue to go off from this account. So I don't have to worry!!</p> <p>This number keeps harassing me and I said to them contact klerksdorp branch and talk to Vuyiseka as she is the one that did the work. And obviously did something wrong. Why must I be held responsible for that!!</p> <p> + ********** 0000</p>
Email sent to Vuyiseka.
Vuyiseka
Standard bank keeps phoning me about my account. Could you let head office know that account was closed and that the overdraft has been sorted with me paying R100,00 pm. It's a pretoria number ********** .
Kind regards
Naomi
On 10 Oct 2016 12:57, "Xungu, Vuyi VX" ********** co.za> wrote:
Show quoted text
Vuyiseka
Please there is a problem with that account the we closed. Standard bank is phoning me I still see debit orders going off that account. They giving me hell. Harassing me. You said if account is closed no debit orders can go off on that account anymore. I also explained to them that I am under debt review and arranged with bank to pay overdraft R100,00 per month. I explained I have no access to that account anymore.
Phone these people please and sort out problem.
+ ********** 0000
Get back to me immediately about his issue. Phone me on ********** 290.
Regards
Naomi
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Hi Naome,
Apologies for the late reply.
There are certain things that I am unable to do from my side, please call this number ***. they will be able to assist you with all the Cheque account enquiries and arrangements.
I have done everything from my side. Please advice them to also refer to the system notes.
KInd regards
Vuyiseka Xungu
Customer Service Consultant
Matlosana Service Centre - North West
Customer Channels, PBB South Africa
Tel
+27 18 **********
Fax
**********
E-mail
From: naomi smit ********** com]
Sent: 21 October 2016 10:06 AM
To: Xungu, Vuyi VX
Subject: RE: Emailing LINKING OF NEW ACCOUNT-1-1.pdf
Show quoted text
Show quoted text
Email sent to Vuyiseka.
Vuyiseka
Standard bank keeps phoning me about my account. Could you let head office know that account was closed and that the overdraft has been sorted with me paying R100,00 pm. It's a pretoria number ********** .
Kind regards
Naomi
On 10 Oct 2016 12:57, "Xungu, Vuyi VX" ********** co.za> wrote:
Show quoted text
Vuyiseka
Please there is a problem with that account the we closed. Standard bank is phoning me I still see debit orders going off that account. They giving me hell. Harassing me. You said if account is closed no debit orders can go off on that account anymore. I also explained to them that I am under debt review and arranged with bank to pay overdraft R100,00 per month. I explained I have no access to that account anymore.
Phone these people please and sort out problem.
+ ********** 0000
Get back to me immediately about his issue. Phone me on ********** 290.
Regards
Naomi
Show quoted text
Hi Naome,
Apologies for the late reply.
There are certain things that I am unable to do from my side, please call this number ***. they will be able to assist you with all the Cheque account enquiries and arrangements.
I have done everything from my side. Please advice them to also refer to the system notes.
KInd regards
Vuyiseka Xungu
Customer Service Consultant
Matlosana Service Centre - North West
Customer Channels, PBB South Africa
Tel
+27 18 **********
Fax
**********
E-mail
From: naomi smit ********** com]
Sent: 21 October 2016 10:06 AM
To: Xungu, Vuyi VX
Subject: RE: Emailing LINKING OF NEW ACCOUNT-1-1.pdf
Show quoted text
Show quoted text
I was told account closed no debit orders will go off anymore. Everything was settled at bank 2 weeks ago!!!
I was told account closed no debit orders will go off anymore. Everything was settled at bank 2 weeks ago!!!
Good day Naomi
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Naomi
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you I spoke to Sithole Nkululeka we are in the process of sorting everything out.
Thank you I spoke to Sithole Nkululeka we are in the process of sorting everything out.