1 reviews | Active since Sept 2016

27 Sept 2016, 09:55

Standard Bank

<p>I had a Standard Bank credit card which I never used much. I did my payments every month but when hubby and I decided to divorce my finances went through the roof and I had difficulty doing my payments but when my house was sold I paid the outstanding and R15 000 more to save some funds in this card but to my shock in August wanted to draw funds and the card was blocked and my funds hanging somewhere in space. I asked them on 5/9/2016 to refund me asap as I was going on holiday the following week. the lady I spoke to Londiwe Hhlongwane promised it will be paid in 4-8 days. I emailed her my proof of banking that same day. I went on holiday without any funds and upto today the funds still have not been paid. Ater sending my banking again and again and this morning phoned Std bank card again and they asked me again for my banking!!!!! I am sooooo frustrated and need to do urgent payments and refund people that lent me money in this time!!! Ref ********** 967 email **********

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Replies (1)
Standard Bank
Standard Bank's reply27 Sept 2016, 13:27
Official

Good day Shonette Viviers

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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