RZ
Raelene Z
1 reviews | Active since Nov 2020
31 Jul 2024, 12:28
STANDARD BANK
Ongoing concerns were raised with Standard Bank and their "Customer Service". Why should the customer have to resort to speaking with management for every concern experienced? I have requested help numerous times regarding OTP's, still not been resolved. Went to the branch at the Glenn to resolve my bank card not working, resetting my pin and my internet banking not working, to no avail. Customer Care says go to a branch. The branch does not resolve the matter. Where does this leave me?
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
31 Jul 2024, 12:31Dear Raelene,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Jul 2024, 12:31
Official
Dear Raelene,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
01 Aug 2024, 09:44Dear Raelene,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply01 Aug 2024, 09:44
Official
Dear Raelene,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
RZ
Raelene Z's updateReviewer Update
01 Aug 2024, 17:21Good afternoon,
Thank you to Yolanda Mati for her excellent service in resolving my concern. May all customers experience your swift, professional and impactful service.
I hate to bring concerns like this to the fore, however you have made my experience pleasant.
Thank you again Yolanda Mati.
Thank you to Yolanda Mati for her excellent service in resolving my concern. May all customers experience your swift, professional and impactful service.
I hate to bring concerns like this to the fore, however you have made my experience pleasant.
Thank you again Yolanda Mati.
RZ
Raelene Z's update01 Aug 2024, 17:21
Reviewer Update
Good afternoon,
Thank you to Yolanda Mati for her excellent service in resolving my concern. May all customers experience your swift, professional and impactful service.
I hate to bring concerns like this to the fore, however you have made my experience pleasant.
Thank you again Yolanda Mati.
Thank you to Yolanda Mati for her excellent service in resolving my concern. May all customers experience your swift, professional and impactful service.
I hate to bring concerns like this to the fore, however you have made my experience pleasant.
Thank you again Yolanda Mati.
Standard Bank's replyOfficial
01 Aug 2024, 17:38Hi Raelene
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Aug 2024, 17:38
Official
Hi Raelene
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Kindest regards,
Standard Bank Hello Peter Team