TI
TASNEEM I
1 reviews | Active since Dec 2012
17 Feb 2023, 09:45
Standard bank
How long does DFC at Standard take to reply. In the past I would immediately be assisted or get a call. Sent 4 emails so far. Even sent an email to ***
No response. Please advise how long it takes to process my application. In the past it's immediately.
What's the new process.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
17 Feb 2023, 09:55Good Morning Tasneem
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Feb 2023, 09:55
Official
Good Morning Tasneem
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Feb 2023, 10:35Hello Tasneem
Thank you for providing your information.
Our team will investigate and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for providing your information.
Our team will investigate and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Feb 2023, 10:35
Official
Hello Tasneem
Thank you for providing your information.
Our team will investigate and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for providing your information.
Our team will investigate and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
TI
TASNEEM I's updateReviewer Update
17 Feb 2023, 12:52Will it be resolved today?
TI
TASNEEM I's update17 Feb 2023, 12:52
Reviewer Update
Will it be resolved today?
Standard Bank's replyOfficial
17 Feb 2023, 12:56Good day Tasneem
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you as soon as feedback is received from the respective team.
Our sincere apologies for the inconvenience caused.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you as soon as feedback is received from the respective team.
Our sincere apologies for the inconvenience caused.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Feb 2023, 12:56
Official
Good day Tasneem
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you as soon as feedback is received from the respective team.
Our sincere apologies for the inconvenience caused.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you as soon as feedback is received from the respective team.
Our sincere apologies for the inconvenience caused.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Feb 2023, 13:04Good day Tasneem
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you as soon as feedback has been received.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you as soon as feedback has been received.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Feb 2023, 13:04
Official
Good day Tasneem
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you as soon as feedback has been received.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you as soon as feedback has been received.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
TI
TASNEEM I's updateReviewer Update
17 Feb 2023, 16:17So it seems only on Monday it will be processed.3 Days later. So it's not worth it using app. Best thing is phone, be on hold for almost hour or go into a Bank and wait aswell. Very disappointing
TI
TASNEEM I's update17 Feb 2023, 16:17
Reviewer Update
So it seems only on Monday it will be processed.3 Days later. So it's not worth it using app. Best thing is phone, be on hold for almost hour or go into a Bank and wait aswell. Very disappointing
Standard Bank's replyOfficial
17 Feb 2023, 16:58Hi Tasneem
Thank you for getting back to us. We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Thank you for getting back to us. We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply17 Feb 2023, 16:58
Official
Hi Tasneem
Thank you for getting back to us. We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Thank you for getting back to us. We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
TI
TASNEEM I's updateReviewer Update
18 Feb 2023, 08:40What I can assure Standard Bank. The level of service is disappointing to say the least. Not only did my application issue not be resolved . The call I got was waste of my time. Not only did he just confirm what the issue. He did not call me back as promised. I then receive a sms that the case will only be opened on Monday. What the hell. So no I'm not assured that I'm being assisted. I have never experienced such bad service. But I think standard bank is aiming for that they title.
TI
TASNEEM I's update18 Feb 2023, 08:40
Reviewer Update
What I can assure Standard Bank. The level of service is disappointing to say the least. Not only did my application issue not be resolved . The call I got was waste of my time. Not only did he just confirm what the issue. He did not call me back as promised. I then receive a sms that the case will only be opened on Monday. What the hell. So no I'm not assured that I'm being assisted. I have never experienced such bad service. But I think standard bank is aiming for that they title.
Standard Bank's replyOfficial
18 Feb 2023, 08:45Good Morning Tasneem
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply18 Feb 2023, 08:45
Official
Good Morning Tasneem
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
21 Feb 2023, 10:51Dear Tasneem
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Feb 2023, 10:51
Official
Dear Tasneem
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***