Standard Bank

More than 3 weeks ago I was phoned at 11.50 on a Friday night whilst in bed asleep (by STD Bank ***** dept.) I was asked if i had made a purchase of electricity in the amount of R3200 on my debit card. I told them I had not, the card was with me & i don't buy prepaid electricity. They said it would be investigated & let me know. I went to my branch on 3 different occasions, reset my profile & received new card for which the bank charged me R145. last week I was phoned to tell me the bank will only pay me back R1100. When i complained & said i would go to the banking ombudsman the lady said in that case nothing would be paid until the case was finalized I said i was desperate for my funds & would be forced to accept their offer. This is sheer black mail on the back of a greedy & disgusting policy of cheating the people who suffer as they don't have the means to defend themselves. I am 72 years old & live on a very small monthly amount, this has hurt me very badly This bank is a total disgrace with absolutely nothing going for it. Not even there service. I have never heard back from the bank still cant get into the banking app I STILL have not received a cent from these mongrels