Standard Bank

Item: Standard Bank
Rating: 1
Author: Judith L

On the 30th of August I had an unauthorized increase on my standard bank vehicle without my knowledge and when I query it with standard bank they tell me I have a Hollard credit life policy! **********ly took out as I never requested for such! I’ve been sent from pillar to post in resolving this matter - not winning as no one is willing to assist me instead they keep giving me third-party‘s email addresses and phone numbers!

Not getting the right answers from anyone... not happy with this and would like my money reversed back into my account and for this policy that I apparently took out to be canceled and I need confirmation as I cannot have close to 1000 rands being debited from my accounting just for the fun of it!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

05 Sept 2019, 04:22

Hello Judith,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Sheriline Martin

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply05 Sept 2019, 04:22

Official

Hello Judith,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Sheriline Martin

Complaint Resolution Centre
***

*** (fax)
***

Judith L's updateReviewer Update

10 Sept 2019, 07:54

Sheriline Martin

Your reply doesn’t help me much! When am I getting this matter resolved? My refund and cancellation of this so called credit life policy?

Judith L's update10 Sept 2019, 07:54

Reviewer Update

Sheriline Martin

Your reply doesn’t help me much! When am I getting this matter resolved? My refund and cancellation of this so called credit life policy?