Standard Band ***** department is appalling ,no sense of customer service

Item: Standard Bank
Rating: 1
Author: Khomotso M

Standard Bank ***** department is the worst.No response in 2 weeks!!! My mom went to consult inside a branch after she realized her balance was not what it should be.Upon the consultation they saw that transactions were being done on her account as "Airtime" for which she didn't purchase.Bear in mind she got NO NOTIFICATIONS FOR THE TRANSACTIONS!! Close to R3000 was debited off her account in dribs and dabs(200 here 500 there,NO notifications)They then froze the account, reasonably so.The bank should solve this in 5 business days,it is now 2 weeks!! Customer service sucks,shes is forever holding to being transferred to God knows who!! How in the hell is she supposed to get around when her account is frozen.Fix the issue and give her her money bac****!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

09 Sept 2019, 15:35

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply09 Sept 2019, 15:35

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Khomotso M's updateReviewer Update

13 Sept 2019, 11:09

Thank you for your feedback,this was resolved

Khomotso M's update13 Sept 2019, 11:09

Reviewer Update

Thank you for your feedback,this was resolved