1 reviews | Active since Jul 2017

03 Jun 2018, 15:42

Standard band = bad service

I dont even want to rate one star because it is not worth one star.

I have had the worst experience with standard bank, i will move to another bank who cares for their customers.

There was a ***** transaction on my card and they were not helpfull at all. First i phoned the bank and the lady who answered said it was a ***** transaction and she is stopping the card then she said she'll phone me tomorrow with a case number, i phoned ***** line then i was told my card was not stopped nor was it reported as *****.

I am so unhappy with this service it disgusted me.

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Replies (3)
Standard Bank
Standard Bank's reply04 Jun 2018, 08:37
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply04 Jun 2018, 08:37
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply08 Jun 2018, 10:39
Official


Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today the 8th of June 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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