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1 reviews | Active since Nov 2018

28 Jul 2019, 12:45

Standard Ban, the 'standard' is to ******* people with double debit orders

Am sure am not the only one with the same complaint. The standard at Standard Bank has been dropping over the past few years, that is obvious when see the amount of valid complaints that went through the Ombudsman. We all know they have a lot of IT issues and even hacking attempts...the only conclusion is that idiots are running the bank but that is no surprise either as it is all up to standard to South Africa's banana republic. The bond was taken from the account, yes, refunded hours later but what about people that have debit orders that were rejected and only having a bond with Standard Bank and banking with another bank? Is Standard Bank going to pay the very high South African banking fees when rejected???? I guess not unless lodging a complaint to the Ombudsman which is also not the greatest route as that one is far from competent too!

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Replies (1)
Standard Bank
Standard Bank's reply29 Jul 2019, 05:39
Official
Hello Jean
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Muhammed Asvat 
Complaint Resolution Centre
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