1 reviews | Active since Apr 2014
Standard Ban is anti-small business and anti-poor with their dysfunctional internet banking service and their App. Perhaps they should go learn from Capitec how to run these services
Standard bank's internet banking and App is the most ridiculous thing ever. In this day and age one would expect that they are able to at least be at the same level as other banks with their technology. They are totally destroying my business as well as denying small businesses the opportunity to make a living. For the last few weeks I am unable to make instant payments via both their app and their internet banking. Each time I get the following message " For your security we've temporarily disabled this feature. Please try again later or go to your nearest branch to conduct the transaction". This is the same bunch of idiots who are closing down branches and retrenching people so soon there won't be a branch nearby to go to ! I have both large suppliers and small home-based entrepeneurs whom I buy from. The small businesses rely on instant payments or cash to survive. With Standard Bank's shoddy internet banking and the useless App I am forced to buy from the big guys who accept EFT's that may take a day or two to reflect in their accounts. So bravo Standard Bank for lying and cheating about the true capabilities of your App. I have worked through your call centre to resolve the issue - no luck. I have been to a branch 3 times - no luck. Someone did kinda admit that there is a problem with immediate payments but none of your staff are prepared to formally admit it.
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Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
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