Standard Baksns ***** department is useless

This is absolutely ridiculous! In this day and age when people can use a card to do ********** Internet transactions without me knowing who they are and without me personally able to do any Internet purchaces, the so called ***** deozrtment of standard bank does not have people to answer calls!!!,. I've wasted 1hour of phone calls without any reactii/consukrant. Only a recording!!, Standard Bank is not living up to its reputation.