STANDARD BADKING

<p>I went to the atm this afternoon to draw wages for my domestic worker. The card was accepted but later returned as it was deemed to be damaged. I looked at the card and saw that the magnetic strip was in shreads. I had used the card successfully only an hour before. The time was 15:25pm and no time to find a branch that kept traditional hours (i.e. 15:30 close). So I phoned the call centre (standard bank doesnt allow you to phone a specific branch) and a clever gentleman told me that only the Port Elizabeth branch was open after 15:30 for non cash business. (i needed a new card). Its a bit of a drive so I enquired as to what time it closed. "15:30 sir" was the polite but stupid reply as it was already after that time. I challenged him on the basis that there must be another branch that opens later. FNB and Capitec certainly do and I'm sure there are others. He then found Walmer Park Branch that was open until 16:30. Great. Rush hour traffic, got there in time. Sorry. we close at 15:30. You guys deserve more than the recent downgrade. Faulty ATMs, Poor back up service. ******** call centre staff. Time to change banks </p>