SH
Sharon H
1 reviews | Active since Jul 2018
17 May 2023, 13:25
Standard bad
Dear Standard
I settled my entire account and requested account closure a year ago. Why are you guys still sending me statements?
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
17 May 2023, 13:33Dear Sharon Hlongwane
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply17 May 2023, 13:33
Official
Dear Sharon Hlongwane
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
SH
Sharon H's updateReviewer Update
17 May 2023, 15:36Okay, hope to hear from you soon.
SH
Sharon H's update17 May 2023, 15:36
Reviewer Update
Okay, hope to hear from you soon.
Standard Bank's replyOfficial
17 May 2023, 16:29Hello Sharon
We have assigned the matter to one of our consultants, they will be in contact with you to assist in investigating and remediating this matter.
Our team will be in contact with you.
Kindest regards, Standard Bank Hello Peter Team ***
We have assigned the matter to one of our consultants, they will be in contact with you to assist in investigating and remediating this matter.
Our team will be in contact with you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply17 May 2023, 16:29
Official
Hello Sharon
We have assigned the matter to one of our consultants, they will be in contact with you to assist in investigating and remediating this matter.
Our team will be in contact with you.
Kindest regards, Standard Bank Hello Peter Team ***
We have assigned the matter to one of our consultants, they will be in contact with you to assist in investigating and remediating this matter.
Our team will be in contact with you.
Kindest regards, Standard Bank Hello Peter Team ***
SH
Sharon H's updateReviewer Update
18 May 2023, 09:53Hi,
What is the estimated turn around time for this to be resolved? Or at least for you guys to get in contact with me?
This is one of the reasons why I settled my account and left Standard Bank, your service is really bad.
What is the estimated turn around time for this to be resolved? Or at least for you guys to get in contact with me?
This is one of the reasons why I settled my account and left Standard Bank, your service is really bad.
SH
Sharon H's update18 May 2023, 09:53
Reviewer Update
Hi,
What is the estimated turn around time for this to be resolved? Or at least for you guys to get in contact with me?
This is one of the reasons why I settled my account and left Standard Bank, your service is really bad.
What is the estimated turn around time for this to be resolved? Or at least for you guys to get in contact with me?
This is one of the reasons why I settled my account and left Standard Bank, your service is really bad.
Standard Bank's replyOfficial
18 May 2023, 10:05Good Day Sharon
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 May 2023, 10:05
Official
Good Day Sharon
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
SH
Sharon H's updateReviewer Update
19 May 2023, 08:34Two days later....
Are these responses automated?
Are these responses automated?
SH
Sharon H's update19 May 2023, 08:34
Reviewer Update
Two days later....
Are these responses automated?
Are these responses automated?
Standard Bank's replyOfficial
19 May 2023, 10:26Good Day Sharon
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2023, 10:26
Official
Good Day Sharon
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
SH
Sharon H's updateReviewer Update
19 May 2023, 10:46These responses are definitely automated. Let me rather go on Twitter.
SH
Sharon H's update19 May 2023, 10:46
Reviewer Update
These responses are definitely automated. Let me rather go on Twitter.
Standard Bank's replyOfficial
19 May 2023, 13:11Hello Sharon
Kindly be advise that this matter has been escalated and we will have our team provide you with an outcome as we await our service team.
Please note our team will be in contact with you.
Kind RegardsStandard Bank Hello Peter Team
***
Kindly be advise that this matter has been escalated and we will have our team provide you with an outcome as we await our service team.
Please note our team will be in contact with you.
Kind RegardsStandard Bank Hello Peter Team
***
Standard Bank's reply19 May 2023, 13:11
Official
Hello Sharon
Kindly be advise that this matter has been escalated and we will have our team provide you with an outcome as we await our service team.
Please note our team will be in contact with you.
Kind RegardsStandard Bank Hello Peter Team
***
Kindly be advise that this matter has been escalated and we will have our team provide you with an outcome as we await our service team.
Please note our team will be in contact with you.
Kind RegardsStandard Bank Hello Peter Team
***