Standard BAccount Closed but Now Showing Negative Balance – Extremely Disappointedank

I am extremely disappointed with Standard Bank and the way my account closure has been handled.

I requested that my account be closed, and I followed the necessary steps to ensure everything was in order. However, I have now discovered that there is a negative balance reflecting on the same account that was supposed to be closed.

This is completely unacceptable. How can an account that was requested to be closed still accumulate charges or reflect a negative balance? This has now affected my financial record and caused unnecessary stress.

I expect:

A full explanation of how this happened

Immediate correction of the negative balance

Written confirmation that the account is officially closed

Assurance that this will not affect my credit profile

I trusted Standard Bank to handle this professionally, but this experience has been frustrating and disappointing. I would appreciate urgent intervention and resolution.