AU
Annemarie U
1 reviews | Active since Mar 2009
10 Sept 2020, 13:37
Standard...?
I closed my account at Std Bank on Monday 7 September. The balance was transferred in the branch to my other Standard Bank account, which was supposed to be a savings account but mysteriously changed into a second current account. After numerous frustrating phone calls, I was advised that the funds MIGHT be available on Saturday. It is impossible to contact the branch directly, and I am not allowed to request them to contact me either. How on earth they still have customers is a mystery...oh wait they are, like me, probably too scared to close their accounts as that would also turn out as a very frustrating last experience
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Replies (3)
Standard Bank's replyOfficial
10 Sept 2020, 16:16Hello Annemarie
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply10 Sept 2020, 16:16
Official
Hello Annemarie
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
AU
Annemarie U's updateReviewer Update
11 Sept 2020, 13:09So still nothing happened. Obviously waiting for the issue to resolve itself....
AU
Annemarie U's update11 Sept 2020, 13:09
Reviewer Update
So still nothing happened. Obviously waiting for the issue to resolve itself....
Standard Bank's replyOfficial
30 Sept 2020, 10:54Good day Annemarie,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
Standard Bank's reply30 Sept 2020, 10:54
Official
Good day Annemarie,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre