Standard ank OTP

Item: Standard Bank
Rating: 1
Author: Len J

Changed cell numbers and try to update for OTP. Stood in queue for 4 hours told me was updated but still send OTP to old number They expect me to again go to branch and stand in q!!! Clearly don't care about their customers

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

08 Jul 2020, 16:46

Hello Len

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***

Standard Bank's reply08 Jul 2020, 16:46

Official

Hello Len

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***

Len J's updateReviewer Update

10 Jul 2020, 08:03

So here I am standing in the q again since 7:45 am already as that is what we customers must endour these days to get service! No feedback from standard Bank. Maybe I'll get lucky this time so I can actually access my own money!

Len J's update10 Jul 2020, 08:03

Reviewer Update

Len J's updateReviewer Update

10 Jul 2020, 21:08

So another 3 hours in a branch. Consultant promised that it will work in 30 minutes. It is 10 hours later and same problem
Think I should take my money to different bank

Len J's update10 Jul 2020, 21:08

Reviewer Update

So another 3 hours in a branch. Consultant promised that it will work in 30 minutes. It is 10 hours later and same problem
Think I should take my money to different bank

Standard Bank's replyOfficial

17 Jul 2020, 12:26

Dear Len J

Please be informed this matter has been resolved.

Kind regards
Complaint Resolution Centre
**********
***********

Standard Bank's reply17 Jul 2020, 12:26

Official

Dear Len J

Please be informed this matter has been resolved.

Kind regards
Complaint Resolution Centre
**********
***********