Standarc Bank 'It can't be"

Really unhappy and actually heartbroken by Standard Bank.

When we started looking at homes, we were told by our bond originator that we would qualify for a home loan which includes costs. (We are also first time home-buyers) So we went ahead, made an offer of R1.85m. Standard bank came back very quickly giving us 100% bond, but no costs. We were then told by Standard Bank that we do not qualify for a cost inclusive home loan because the purchase price is above R1.8m. We then spoke to our agent and the sellers and we the agreed on a price of R1.71m, which is below the R1.8m supposed criteria that standard bank has. The entire loan, including costs would have come in at less than we originally wanted, but still Standard Bank came back saying no to costs.

No one can tell me the criteria to get an inclusive home loan.

We even said to Standard Bank we would take all of our business to them, but still they did not want to help.

Really disappointed and the entire situation makes no sense.

No advice and no one willing to take a 2nd look