Standarbank covid - 19

Due to the covid-19 i am not earning an income. For days now i have been trying to get some one to help my to apply for payment holiday or to make use of Credit policy when taken out al loan, on some of my accounts. No one seems to be able to assist and when i get through to a consultant i Just get cut off after 40min holding on. I have sent emails to All given mail adresse also with no posability of help.