EM
Ernest M

1 reviews | Active since Jun 2019

20 Mar 2024, 13:55

Standarb bank is an idiotic bank

Standard bank is full ok ***,they recruit me to move my banking frim absa to them and well promise to switch my facilities I currently have with absa with reasonable interest rates,well they since I have two vehicles with absa I thought why not move the one eith slightly higher interest to standard bank since I’ve switched my salary to them,Guess what after 8 working days of waiting for feedback,am told the application to switch an existing credit from absa to standard bank has been declined due to affordability like njani because U’ve been servicing this carlosn since last year without any hurdles? This is not a new application for a new vehicle,its a ****ing switch meaning by the time they offered mr their private banking it was there,what a ****en waste of time but thanks for showing me the middle finger now while its still early,I’ll close your **** private banking nonsense next week and remain where I am,I guess the grass is not always greener on the other side,its **** that’s making it look greener

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Replies (2)
Standard Bank
Standard Bank's reply20 Mar 2024, 14:07
Official
Dear Ernest, 

This is not the level of service we strive for. We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply22 Mar 2024, 11:41
Official
Dear Ernest, 

Thank you for allowing our team to look into this matter, we truly regret the outcome however, trust that we will be able to provide a better service in the near future. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team 
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